Frequently Asked Questions
Everything you need to know about your next game-winning cue.
How do I choose the right cue weight?
Most professional pool cues range between 18 and 21 ounces. Beginners often prefer a heavier cue (20-21oz) for stability, while advanced players may choose a lighter cue (18-19oz) for better cue ball control and finesse.
Do you offer international shipping?
Yes, we ship our premium billiard cues and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for cues?
We offer a 30-day satisfaction guarantee. If your cue has not been chalked or used, you can return it for a full refund. Please note that chalked tips are considered used and may be subject to a restocking fee.
Are your cues straightness-guaranteed?
Absolutely. Every cue undergoes a rigorous straightness inspection before leaving our warehouse. We guarantee that your cue will arrive 100% straight and free of structural defects.
Can I request a specific tip brand on my new cue?
Yes, we offer custom tip installation services. You can select from popular brands like Kamui, Predator, or Moori during the checkout process for an additional service fee.
How should I maintain my wood cue to prevent warping?
To prevent warping, always store your cue in a hard case in a climate-controlled environment. Avoid leaving it in a hot car or leaning it against a wall for extended periods.